YTA Wellbeing Program

Services Australia (Centrelink) provides Commonwealth Government social security payments and services to permanent residents of Australia and certain visa holders.

• Emergency Helpline: 132 850
• Carers: 132 717
• Families: 136 150
• Indigenous Australians: 1800 136 380
• Job Seekers: 132 850
• Students and Trainees: 1800 132 317
• Languages (Multilingual): 131 202
• Older people: 132 300
• People with disability: 132 717

Multicultural Service Officers help migrant and refugee communities connect with services provided by Services Australia. Call the multilingual phone service on 131 202 to speak with a bilingual service officer.

My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. Visit the My Aged Care website or call 1800 200 422 to gain more information on the services available to you.

HACC Program for Younger People (HACC PYP) provide a range of services for those clients under 65 years who require assistance to continue independent living. To access this service please contact us on 9688 0200 to arrange an assessment with one of our staff who will identify your care needs, and discuss the community services available to you.

WCIG programs focus on assisting people make positive changes in their lives delivering employment, disability, youth and training programs. Call 9687 3437 for further information.

Carers can also get support from the government and other organisations. The organisation that works with carers in Maribyrnong is Carer’s Victoria.

Unison Local access point for people who are at risk of or experiencing homelessness. Unison can undertake an assessment of need, explore options for accessing emergency accommodation and longer term housing, and offer advice, advocacy and referral.

Monday – Friday, 9am – 5pm

122 Victoria St, Seddon. Ph: 9698 2777 or 1800 825 955

After-hours crisis support St Kilda Crisis Centre provide 24hr crisis response to people of all ages. Emergency housing, food vouchers, advice and referrals to all services. This is an after- hours service.

Open 7 days, 9.00am – 11.00pm

29 and 31 Grey Street, St Kilda. Ph: 9536 7777 or 1800 627 727

Victorian Equal Opportunity and Human Rights Commission can assist you with any discrimination, sexual harassment, victimisation or racial and religious vilification issues. Contact them for free and confidential information about your rights. Go to https://www.humanrights.vic.gov.au/get-help/ or call 1300 292 153

For drug and alcohol treatment and support services, Directline is a 24-hour phone service which can provide information on treatment services and is a good place to start. Contact Directline on 1800 888 236. Alternatively, contact one of the local alcohol and drug services(PDF, 28KB).

For help in how to talk with your child about alcohol and other drugs, visit The Other Talk (developed by the Alcohol and Drug Foundation).

If you feel unsafe right now, call 000

1800RESPECT – This free telephone service is available 24 hours a day/seven days a

week. Trained counsellors will work with you to help you identify what you can do and to find the right services and/or support you need. Phone: 1800 737 732

Safe Steps Family Violence Response Centre – Victoria’s 24/7 family violence support service. Phone: 1800 015 188

GenWest provides services to victims and survivors of family violence by providing social and education programs in Amharic, Arabic, Dinka, English, Farsi, Hindi, Karen, Somali, Simplified Chinese and Vietnamese. You can download the translated Help Sheet via the GenWest Resources webpage. Phone: 1800 436 937 or email [email protected]

Wirespect – A family violence and intimate partner violence service supporting LGBTIQ communities and their families. Phone: 1800 542 847

Seniors Rights Victoria – Provides a free helpline for people who are experiencing, or know someone who is experiencing elder abuse. Phone: 1300 368 821

Men’s Referral Service – This service from No to Violence offers assistance, information and counselling to help men who use family violence. Phone: 1300 766 491

You can chat online or over the phone with one of our counsellors. We also have volunteer ex- gamblers you can partner with for peer support. Call now for free, professional and confidential support, 24 hours a day, 7 days a week. 1800 858 858.

Beyond Blue aims to increase awareness of depression and anxiety and reduce stigma. Call 1300 22 4636, 24 hours/7 days a week, chat online or email.

Blue Knot Foundation Helpline is the National Centre of Excellence for Complex Trauma. It provides support, education and resources for the families and communities of adult survivors of childhood trauma and abuse. Call 1300 657 380, Monday – Sunday between 9am – 5pm AEST or via email [email protected]

Butterfly Foundation’s National Helpline is a free, confidential service that provides information, counselling and treatment referral for people with eating disorders, and body image and related issues. Call 1800 33 4673, 8am-midnight AEST / 7 days a week, chat online or email.

eheadspace provides free online and telephone support and counselling to young people 12 – 25 and their families and friends. Call 1800 650 890, 9am – 1am AEST / 7 days a week, chat online or email.

FriendLine supports anyone who’s feeling lonely, needs to reconnect or just wants a chat. You can call them 7 days a week on 1800 424 287, or chat online with one of their trained volunteers. All conversations with FriendLine are anonymous.

Kids Helpline is Australia’s only free 24/7 confidential and private counseling service

specifically for children and young people aged 5 – 25. Call 1800 55 1800.

Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services. Call 13 11 14, text on 0477 13 11 14 (12pm to midnight AEST) or chat online.

MensLine Australia is a professional telephone and online counselling service offering support to Australian men. Call 1300 78 99 78, 24 hours/7 days a week, chat online or organise a video chat.

MindSpot is a free telephone and online service for people with anxiety, stress, low mood or depression. It provides online assessment and treatment for anxiety and depression.

MindSpot is not an emergency or instant response service. Call 1800 61 44 34.

QLife provides nationwide telephone and web-based services for lesbian peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. Call 1800 184 527, 3pm – 12am (midnight) AEST/7 days a week.

PANDA (Perinatal Anxiety & Depression Australia) supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. Call 1300 726 306, 9am – 7:30pm AEST (Mon-Fri).

SANE Australia provides support to anyone in Australia affected by complex mental health issues, as well as their friends, family members and health professionals. Call 1800 18 7263, 10am – 10pm AEST (Mon – Fri), or chat online.

Suicide Call Back Service provides 24/7 support if you or someone you know is feeling suicidal. Call 1300 659 467.

Open Arms — Veterans and Families Counselling provides 24/7 free and confidential counselling to anyone who has served at least one day in the ADF, their partners and families. Call 1800 011 046.

You may be eligible for emergency relief in the form of food, vouchers, meals or material aid, by contacting a local service.

CatholicCare, Footscray

Food vouchers available to individuals and families. 3 Wingfield Street, Footscray

Tuesday, Wednesday and Friday, 10am – 4pm T: 9689 3888

Salvation Army, Sunshine

Drop-in service, food hampers and prepared meals. . 42 Devonshire Rd, Sunshine

Tuesday – Thursday, 10am – 3pm; Friday, 10am – 7pm T: 9364 9335

Uniting Emergency Relief, Footscray

Food parcels, food vouchers available to individuals and families living in the City of Maribyrnong.

310 Barkly Street, Footscray

Wednesday – Friday, 9.30am – 12pm and 1.30pm – 4pm T: 9689 3515

The Nourish Project – Neighborhood Houses

Call 9687 1560 for all pick up locations and times during the Christmas period. Free, nutritious cooked meals.Available by participating Neighborhood Houses:

• Yarraville Community Center, Yarraville
• Duke Street Community House
• West Footscray Neighborhood House
• Braybrook & Maidstone Neighborhood Houses

Asylum Seeker Resource Center Foodbank

For individuals and families who are refugees, asylum seekers or temporary protection visa holders.

214-218 Nicholson Street, Footscray Monday – Friday, 10am – 5pm

T: 9326 6066 or E: [email protected]

Reaching Out in the Inner West, Footscray Vegetarian meals, food items, sleeping bags/bedding, Nicholson Street Mall, Footscray

Monday, 5.30pm

300 Blankets – Soul Kitchen, Braybrook

Free nutritious meals for individuals and families Sunday, 7pm – 8pm (recommences 16 January) Braybrook Community Hub, 107-139 Churchill Avenue

T: 0459 294 980 E: [email protected] Vinnies Soup Van, Footscray and Braybrook

Tuesday and Friday, 6.45pm – 7.30pm in Braybrook Library Car Park, 107-139 Churchill Avenue

Tuesday and Friday, 7.45pm – 8.30pm at Whitten Oval, 417 Barkly Street Footscray T: 9895 5800

Maribyrnong City Council has an information and referral service, providing grocery vouchers and material relief to eligible residents affected by the COVID-19 pandemic in the City of Maribyrnong.

It provides information, referral to local emergency relief and wellbeing services, food relief in the form of grocery vouchers and some material aid.

Contact the Community Strengthening team to see what support is available to you. Monday – Friday, 9.30am – 3.30pm (except public holidays)

T: 9688 0434

If you need to isolate or quarantine due to COVID-19 you may be supported with a relief package delivered by the Australian Red Cross.

Relief packages contain basic essential food and personal care items to last a four-person household for two weeks.

If you have dietary or cultural requirements, require personal care items or practical support, other support is available.

To access a relief package while isolating, call the Coronavirus Hotline on 1800 675 398 and select Option four (4).